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Service Hub screenshot showing customer service software interactions with customers
Service Hub™

Customer Service Software

  • Customer service software that helps you deepen customer relationships, connect to the front office, and drive team efficiency. Service Hub is easy to use and connected to HubSpot's full CRM platform to help you deliver authentic service and put the customer first.

  • Free and premium plans that grow with you. Editions starting at:
    - $0/month (Free)
    - $45/month (Starter)
    - $450/month (Professional)
    - $1,200/month (Enterprise)

  • Includes conversational tools, a shared inbox, help desk automation, knowledge base functionality, customer feedback and custom surveys, reporting, a customer portal, playbooks, and more — all powered by a CRM to give your business one unified view of each customer interaction.

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  1. Your customers expect better service.

    Today, customers expect resolutions in minutes and personalized, 24/7 service through flexible channels. But most customer service reps are overwhelmed trying to meet these growing demands because their tools and data are scattered across multiple sources.

    Service Hub connects all your customer service data and channels on one CRM platform, so you can easily support, retain, and grow your customer base. The result? Better customer service management, and delighted customers at every stage of the journey. 

The Service Tools You Need to Put Customers First

  • Deepen Customer Relationships
  • Connect to the Front Office
  • Drive Team Efficiency

Identify opportunities to deliver service with authenticity.

JTBD 1_Unify your Teams and Channels (Option 1)

Popular Features:

  • Customer Portal
    Empower your customers to gain ownership over their experience with a secure customer portal. Your portal keeps ticket conversations going between customers and reps, so issues are resolved faster.
  • Knowledge Base
    Help customers help themselves, and reduce your number of support requests. Convert frequently asked questions into a searchable library of help articles, videos, and documentation.
  • Omni-Channel Messaging
    Provide a superior customer experience regardless of the channel. Meet your customers wherever they are by accessing multiple channels in the inbox and seamlessly switching between them.
Inbound Calling [BETA]
Receive inbound calls from your customers and track them in HubSpot. Reach resolution with speed and authenticity with all the information you need in one place.
Live Chat
Help customers on your website in real time. Automatically route users to the right people on your services team, and build better relationships through contextual conversations.
VoIP Calling
Call your customers directly from the HubSpot platform with HubSpot’s VoIP software. Get crystal-clear call quality and take advantage of features like call logging and analytics.

Elevate customer insight to improve the customer experience.

JTBD 3_Power Proactive Service

Popular Features:

  • Fully Integrated CRM
    Get the context you need to help customers succeed. Automatically track customer details and interactions with your business in one source of truth that’s accessible to your whole team.
  • Shared Inbox
    Connect team email, live chat, Facebook Messenger, and more to one universal inbox so your whole team has the visibility to manage and reply to conversations in one place.
  • Conversation Intelligence
    Automatically capture details from every call so you can uncover the “why” behind team performance. Then unlock coaching opportunities with AI-powered insights.
Conversations APIs [BETA]
Pull your conversations data out of HubSpot to centralize your channels. Manage routing processes on your terms and uncover insights at scale.
Customer Feedback Surveys
Get a pulse on customer happiness. Deploy NPS, CSAT, CES, and custom surveys to gather feedback that can be used to build a better customer experience.
Playbooks
Build a library of resources and guides for your customer service team to follow. Automatically surface recommended content to your team, right when they need it.

Expand your support team’s capacity through easy and flexible automation and reporting.

JTBD 2_Scale your Support

Popular Features:

  • Help Desk & Ticketing
    Spend less time on data entry, and more time helping customers succeed. Add routing to tickets to create a help desk that prioritizes critical issues first.
  • Service Analytics
    Uncover key insights with out-of-the-box reports that help you deliver service that is both efficient and authentic.
  • Team Management
    Keep your team organized and nimble by ensuring every rep has access to the right tools. Quickly view and manage agent permissions, status, and availability across your team.
SLAs
Meet and exceed your customers expectations with transparency about your team’s availability. Set working hours, include automation, and report on attainment.
Mobile Inbox
Stay productive on the go with the tools you need to collaborate and deliver agile support.
Automated Customer Service
Eliminate unnecessary manual processes so your team can focus on solving customer problems. Empower agents to craft authentic experiences that scale.

Have questions? Give us a call and we'll walk you through it.

+1 888-893-7922

Customer Service Software That Grows With You

Start with free tools and upgrade as you grow, or hit the ground running with one of our premium editions.

Service Hub Is the Leader in Customer Service

SoftwareReviews recognized Service Hub as a leader and gold medalist in its 2022 Customer Service Management Report, based on the input from HubSpot users.

CSM 2022 Data Quadrant Image-1

Consistently praised by HubSpot users on review sites like G2.com and SoftwareReviews.com

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”The customer experience is everything.”

Don’t just take our word for it. Here’s what some of our customers have to say about how Service Hub helps them deliver delightful customer experiences at scale.

  • Santa Cruz Bicycles Uses Service Hub to Scale Customer Happiness

    “The customer experience is everything ... The way HubSpot approaches automation, it really is about enabling the human touch and not removing it.”

    - Christie Pearson, CRM Administrator, Santa Cruz Bicycles

    Read the full case study ⟶

  • Stella Builds Stronger Customer Relationships Using Service Hub

    “I couldn't even imagine the situation without HubSpot anymore, especially for our service team, where they have ticketing … Our customer service reps can see all the information about the customer, so they’re not asking questions that have already been answered. As a result of that, we've been able to build stronger relationships with our customers.”

    - Aarne Töllinen, CCO and CMO, Stella

    Read the full case study ⟶

  • Unific Uses Service Hub to Improve Support NPS by 50% and Reduce Ticket Volume by 66%

    “There is now a shared visibility where everyone can see what’s going on. The product team goes into the feedback tool and reads NPS responses, for instance. We’re constantly sharing new metrics with leadership and everyone has a better view of the customer.”

    - Doug Dotts, Data Product Manager, Unific

    Read the full case study ⟶

Start growing your business through happier, more successful customers.

Frequently Asked Questions

  • Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers, collect, organize, and respond to customer support requests, and ensure the growth and satisfaction of your customers. 

    While most customer service software solutions solve for a specific use case, Service Hub is unique in its connection to the HubSpot CRM platform. With features that make it easy to deliver authentic, personalized service, Service Hub empowers you to prioritize the customer experience.

  • You bet! You’ll find more than 1250 custom integrations in our App Marketplace. From JIRA to SurveyMonkey to Facebook Messenger, it’s easy to connect HubSpot to your service team’s favorite tools in just a few clicks — so you can spend less time toggling between different tools and more time interacting with your customers.

  • Yes. With automation and contextual guidance built right in, you can get started with Service Hub without involving developers. And if you’re looking for more customization and expertise, our solutions partners offer a wide range of specialized support to help you get the most out of your HubSpot implementation.

  • Of course! We’ll help all Starter, Professional, and Enterprise users get up and running quickly with a personalized onboarding plan, and our implementation specialists are available to provide guidance on technical setup. Your whole team of free or paid users will also have access to our active community forums, training lessons from HubSpot Academy, and a comprehensive knowledge base of user guides and help documents.

  • HubSpot’s award-winning customer support team is here to help with all your technical questions. Have a problem setting up your team? Can’t figure out how to create a sequence? No problem. Service Hub Starter customers have access to chat and email support, and customers using our Professional or Enterprise editions also have access to 24/7 phone support. For especially complex configurations, businesses also leverage HubSpot’s expansive ecosystem of over 6,000 partners for additional support.

     

  • They sure are! You do not need to sign up for a free trial to use HubSpot’s free CRM and customer service tools, so there is no credit card required to start using them. And as your business grows, our software grows with you. You can easily upgrade to any of our premium editions across HubSpot’s CRM platform. Learn more about HubSpot’s free CRM and customer service tools.

  • While Service Hub stands out for the power and ease of use of its support and help desk features, Service Hub is also popular for the way it helps you put the customer first. With channels to meet customers where they are and when they need it, Service Hub lets you have contextualized and personalized interactions with customers at any point in the customer journey. Plus, Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, CMS Hub, and Operations Hub, so your entire front office team can unite around a complete view of the customer.

    Last but not least, you can easily sync Service Hub with more than 1,250 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favorite tools on one powerful, easy-to-use platform.

     

  • Absolutely. HubSpot offers a fully supported, native Salesforce integration that’s easy to set up and use — and available to Service Hub Professional and Enterprise customers. We also offer integrations to many other CRM systems through the HubSpot App Marketplace.

  • Service Hub, Marketing Hub, Sales Hub, CMS Hub, and Operations Hub are each part of HubSpot’s complete CRM platform to help you grow better. When you use two or more hubs together, your data is automatically connected on the platform, enabling you to easily (and powerfully) track your entire customer journey from first website visit, to closed deal, to loyal customer.

  • Sales and marketing are how we begin our customer relationships — but not necessarily where they grow. Through customer service, savvy teams can turn help issues into opportunities, and grow beyond resolution to relationship.

    Service Hub helps you identify opportunities to deepen customer relationships, connect to the front office, and drive efficiency so customers have a superior experience throughout their journey. And when all your front office teams’ tools and data are united on the same platform, your customer service team will have the full context of each customer's previous interactions with Marketing and Sales, making it easier to connect with customers in a much more personalized and powerful way.

  • You can get started with Service Hub for free. If you’re looking for more advanced features to help automate and scale your support operations, HubSpot also offers premium Service Hub features with its Starter, Professional, and Enterprise editions.

     

  • You can get started with Service Hub in minutes, not months. The in-app onboarding process has automation and contextual guidance built right in, and with our Starter, Professional, and Enterprise editions, you can partner with an onboarding specialist to guide you through the journey.