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Free Ticketing System

Free

Track and prioritize incoming service requests in a shared inbox that keeps your team organized and delights customers.

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  • Organize all customer requests in one shared inbox to reduce response time

  • Prioritize, assign, and automate tickets to improve customer experience

  • Integrate seamlessly with your existing tools and platforms for faster resolution

Deliver more efficient support with a unified ticketing system.

Without tags, notes, and comments on conversations, it’s hard for your team to know your customer’s entire history. This can lead to back-and-forth email chains, long wait times, and frustrated customers.

HubSpot’s all-in-one ticketing system provides context for every conversation, it brings every ticket, conversation, and contact detail together in one dashboard. With native integrations to tools like Jira and Webflow, you can connect customer issues across your entire tech stack. Prioritize incoming requests, maintain SLAs, and provide a delightful experience across the board.

  1. Keep customer tickets organized.

    A shared inbox keeps track of all of your tickets in one place. Take notes, add tags, and keep a historical record of updated issues to ensure everyone is on the same page. Support customers globally with multi-language knowledge bases that help your team provide consistent service. Give every customer timely and informed answers with full context and visibility.

  2. Provide efficient customer service.

    Use your ticketing system to create and route tickets automatically, enter customer data into your CRM, or escalate issues as needed. Developer-friendly APIs allow custom integration into your website admin panel for seamless omnichannel customer service. Instead of spending valuable time managing spreadsheets and systems, focus on solving customer issues.

  3. Help your team prioritize their workload.

    Triage incoming tickets effectively with the customer history displayed in the contact timeline, and tackle the most pressing tickets first. Choose the features that fit your business today, with the flexibility to upgrade as you grow. Assign appropriate owners and stages to your tickets so they never get lost or neglected.

  4. Use ticket data to identify service trends.

    Create dashboards in your ticketing system to highlight top customer issues and understand agent performance. Configure multi-language reports to track global support metrics across regions. Use built-in analytics to assess contact volume, response time, NPS, and other key customer experience metrics. Create benchmarks and measure your ongoing improvements.

Have questions? Give us a call and we'll walk you through it.

+1 888 482 7768

Frequently Asked Questions

Answers to common questions about HubSpot's ticketing system software.