SMS marketing enables text conversations with customers using CRM data to personalize each message.
Reach your audience instantly on mobile
Drive purchase decisions with timely messages
Manage consent and compliance automatically through workflows
Use HubSpot SMS to drive meeting bookings, deliver event updates, or run time-sensitive promotions. Leading businesses use SMS to create timely and direct connections that deliver exceptional business results.
Have questions? Give us a call and we'll walk you through it.
+1 888 482 7768According to Twilio, 90% of consumers globally want to use messaging to talk to a business.
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Yes, contacts must provide explicit opt-in consent before receiving SMS messages. Contacts can grant consent via specific keywords in SMS threads, or you can manually opt them in if you have their verifiable consent.
HubSpot supports SMS consent collection through workflows. For example, when customers fill out forms or take specific actions, you can automatically subscribe them with proper legal basis documentation. Every message includes automatic opt-out functionality where contacts can reply STOP to unsubscribe. The system tracks all consent changes with timestamps and legal basis for compliance.
SMS marketing offers a wide range of use cases that can benefit businesses in various industries. Here are some common use cases:
SMS marketing is available in Marketing Hub. Explore additional Marketing Hub features below.
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