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Help Desk Software

Resolve customer requests faster with help desk software that connects to your CRM.

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  • Deliver personalized, AI-powered support with a complete view of every customer interaction

  • Save time and reduce errors with intelligent automation and seamless CRM integration

  • Improve agent efficiency and resolution times across all connected channels

Scale customer support with AI and automation.

Meet rising customer expectations without expanding your headcount. Help Desk's AI-powered features work alongside your team to handle routine inquiries, surface critical insights, and speed up response times.

AI helps your team with difficult tasks, like suggesting replies that learn from your best responses. It also gives agents quick information about the ticket so they can understand it better.  Plus, automate multiple ticket actions with one click using support macros to make processes easier and save time. This will give your team the efficiency they need to deliver great customer experiences.

  1. Turn data into actionable insights that drive better support.

    Understand what's working and where to improve with real-time reporting built for support teams. Track team performance, monitor SLA compliance, and view agent availability at a glance with the Summary tab. Dive deeper with the Analyze tab to filter and save custom reports that reveal performance trends over time. Empower leaders with the Coaching tab to explore individual performance data and deliver exceptional experiences. AI Assisted Insights helps you analyze your reporting data with short summaries and important information from your data, so you can spend less time looking at numbers and more time doing what you need to do.

  2. Organize your team and optimize processes for maximum efficiency.

    Keep your support operation running smoothly with tools designed to deliver a seamless customer experience and scale alongside your business. Create dedicated team spaces with custom views and processes tailored to each group's needs. For example, mature teams that have advanced support operations can split or merge tickets, pause and report on SLAs, and manage rep capacity. Make sure the right person solves each problem with advanced routing and assignments. This feature has smart routing with built-in capacity limits to balance workloads and support good response times.

  3. Meet customers where they are with seamless support across every channel.

    Connect with customers wherever they are — email, live chat, phone, SMS, WhatsApp, and more — all from one unified workspace. Get complete customer context so your team can deliver seamlessly personalized experiences every time. With HubSpot's channel APIs and extensive app marketplace integrations, you can connect to any messaging or voice platform your customers use. No more toggling between tools or losing conversation history — just seamless, integrated support that turns every interaction into an opportunity to drive retention and growth.

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