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Omnichannel Customer Service

Turn customer interactions into growth opportunities by providing personalized support across every channel.

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  • Meet customers where they are, when they need you

  • Offer seamless, integrated support across all channels

  • Make each customer interaction a personalized experience

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Scale the support that delights customers across every channel.

Today, customers expect seamless support wherever they reach out — email, chat, phone, SMS, WhatsApp, and more. Service Hub's omnichannel customer service platform eliminates these challenges. Get complete customer context in one unified workspace with AI-powered assistance that speeds resolution times across every channel. Centralize your channels and move effortlessly between them, delivering personalized experiences and turning every support interaction into an opportunity to drive retention and growth. HubSpot’s channel APIs allow you to integrate any messaging or voice platform your customers use.

  1. Meet customers where they are with unified support.

    When customers reach out, respond efficiently and on the channel they’re using at any point in time. Whether they start on social media and move to email, or jump from chat to phone, Service Hub keeps the context flowing — your team can even toggle between channels within the same ticket. Connect any messaging platform through our APIs, from WhatsApp to Slack to your custom channels. AI-powered help desk tools generate reply recommendations and next steps in one click, regardless of the channel.

  2. Turn every interaction into a personalized experience.

    Uncoordinated handoffs and out-of-sync teams leave customers having to repeat themselves multiple times. Service Hub gives your team the context they need to deliver a consistent and personalized experience no matter the channel. Features including CRM integration and AI-generated calls and ticket summaries make handoffs between your sales, marketing, and service teams seamless.

  3. Unify your ecosystem to provide consistent customer experiences.

    Avoid having your team juggle disconnected tools that create data silos. Service Hub natively integrates with over 1,800 apps and provides developer-friendly APIs for custom connections. With HubSpot, every customer interaction automatically flows to your marketing and sales teams. The result? Complete visibility, seamless handoffs, and customers who feel understood.

Have questions? Give us a call and we'll walk you through it.

+1 888 482 7768

Any time you have a more robust picture of a customer, your interactions with the customer are going to be better. HubSpot gives us that complete picture.

RICK RAVEN

Director of Customer Success

Studio Designer

Frequently Asked Questions