Automate busy work with chatbots.
Easily create bots that help you qualify leads, book meetings, provide answers to common questions, and more.
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
No credit card required.
Route leads and customers to the right person on your team
Use chat automation to deliver fast responses to common questions
Provide real-time customer support while on the go
Connect with your website visitors in real time to convert new leads, close more deals, and provide better support to your customers.
No credit card required.
Route leads and customers to the right person on your team
Use chat automation to deliver fast responses to common questions
Provide real-time customer support while on the go
Today’s buyers want information—and they want it now. Use live chat to automatically connect chatters to the right people on your team, route customer inquiries to your services team, and pass leads to the sales team.
Easily customize your live chat widget to match the look and feel of your brand, and create targeted welcome messages for different web pages or segments of your audience.
Customize live chat to match your website and brand in just a few clicks.
Have questions? Give us a call and we'll walk you through it.
+1 857-829-5060Connect with website visitors to convert new leads, close more deals, and provide better support to your customers.
Learn more about live chat and the benefits for both you and your customers.
Read our knowledge base article to learn how to create a chatflow with live chat to connect visitors with your team.
Find out how to set up your chat profile and respond to incoming chats in the conversations inbox.
Live chat is a method of contact that many companies use to enable their customer-facing teams to talk with customers or prospects in a direct, quick manner. Rather than using social media or email, many customers appreciate the speed of resolution when working with a team over live chat.
Traditionally, live chat works in a widget on your website, so customers can use the live chat window and continue to use your website. Some companies also choose to use AI or automated routing to ensure inquiries get handled as quickly as possible and by the best person to do so.
HubSpot’s live chat has built-in chatbots and automation, so customers get quick answers to all their important questions. Additionally, live chat integrates with HubSpot's free CRM, seamlessly logging each visitor's chat history, which gives your team the context they need to provide personalized support and sales experiences to every contact.
Popular features of HubSpot live chat include:
You can change the look and feel of HubSpot’s live chat widget after adding it to your website. Available customization options allow you to add your own logo as the chat’s avatar, define chat module parameters, and more.
Details from your live chat interactions are automatically logged into your HubSpot CRM. With conversation history and contact details at your disposal, your team will be able to delight customers and prospects with personalized attention.
Implementing live chat is typically a short process. You will need to embed the live chat widget on your site, but no development work is required — we provide an automatically generated code to use. You can easily create bots and automation in no time using an intuitive builder to develop workflows. Beyond that, HubSpot’s live chat automatically integrates with HubSpot’s CRM tools, so your team can take advantage of contextual information about the customer without needing to do any extra data migration work. You can be up and running in hours rather than days or weeks.
You can get started with HubSpot’s live chat and chatbot builder for free with no credit card required. If you’re looking for more advanced features to help automate and scale your marketing operations, HubSpot also offers premium features with Starter, Professional, and Enterprise editions of Marketing Hub.
Live chat software provides an easy and convenient way for you to communicate with customers and prospects. Your sales, service, and marketing teams can all take advantage of live chat functionality to resolve issues, answer inquiries, and more. Lastly, live chat helps your customers by allowing them to reach out to you without writing an email or making phone calls.
Live chat software is available in HubSpot's Smart CRM. Explore additional CRM features below.
Connect with your website visitors in real time to convert new leads, close more deals, and provide better customer support.
Add company and contact records with a single click, log sales activities automatically, and keep records up to date.
Complete sales activities, see detailed company and contact records, and view communication history in one place.
Automatically populate contact records with company details from our database of over 20 million businesses.
Add deals with a single click, assign tasks, and track progress in your dashboards.
Qualify leads, book meetings, provide customer support, and scale your one-to-one conversations.
Use live chat, team email, a Facebook Messenger integration, and an easy-to-use chatbot builder to have unlimited, personalized conversations at scale.
Connect your team email addresses to a universal inbox that makes collaboration more efficient.
248,000+ customers in over 135 countries grow their businesses with HubSpot