Messages

Messages is a live chat tool that helps sales teams connect with site visitors, build better relationships, and close more deals.

Messages
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Use Messages to Talk With People Who Are Most Engaged and Active in the Buying Process

Directly answer questions about your product or service. Help people make decisions. Drive more marketing-qualified leads and sales.

Talk to Sales

Start chatting in minutes. No integrations required.

Messages helps you sell in a way people prefer to buy – when they're interested, willing & ready.

  1. Use Messages to connect with the right people at the perfect time.

    Connect with the right people at the perfect time.

    How often do you lose a potential customer because you’re calling them at inconvenient times or flooding inboxes with lengthy, unsolicited emails?

    It happens every day and probably more often than you think.

    Stop wasting time guessing when a good time to reach out is and chasing uninterested prospects.

    With messages, you can speak directly with the most engaged prospects at the perfect time — when they’re interested, asking questions, and active in the buying process.

  2. Make chat conversations a natural part of your sales process.

    Make chat conversations a natural part of your sales process.

    Your sales reps are already great at engaging with potential customers, so how can you inject that same personal touch into your website?

    With the messages tool. Your visitors are automatically connected to their assigned owner when they initiate a chat. This helps your sales team connect directly with the right prospects, guiding those leads through the sales funnel in a natural, frictionless way.

    You can also easily work live chat into your sales process.

    Leads and conversations are seamlessly synced inside HubSpot. Incoming chats are routed to the right sales rep, so it’s easy for them to build and nurture those relationships as well as schedule follow-up tasks.

  3. Messages is quick to setup and easy to use.

    Messages is quick to set up and easy to use.

    Just navigate to messages inside your HubSpot Sales Pro account and we’ll guide you through everything.

    Grab the code snippet, embed it on any page you want messages to appear, click launch, and you’re up and chatting in no time.

    There are no integrations to worry about. Messages connects automatically with HubSpot CRM, Sales, and Marketing. Everything is passed along to your tools without having to lift a finger.

    You can also customize the look and feel of your chat window, configure your chat profile, and create targeted messages.

    In just a few clicks, you’ll be chatting with site visitors in real time.

The All-in-One Sales Software Your Team Will Actually Use

Email Sequences

Put prospecting on autopilot to keep them from slipping through the cracks and free up more time to close warm leads.

Email Templates

Turn your most effective and repetitive sales emails into templates you can access inside your inbox and share with your team.

Email Tracking

Know the second a lead opens an email, clicks a link, or downloads an attachment, and surface the most relevant notifications to the top of your activity feed. Then send a perfectly timed follow-up.

Email Scheduling

Schedule emails to go out at a specified date and time, or use machine learning to deliver emails to prospects when they’re most likely to engage.

Documents

Optimize your documents and personalize your pitch by seeing who views each document and which pages they spend time on.

Meetings

Share a link that gives leads the power to choose a time that works for everyone. Works with Google Calendar, Office 365, and HubSpot CRM.

Live Chat

Connect directly with prospects when they’re actively engaging with your website. Route chat conversations to the right salesperson to build better relationships and close more deals.

Calling

Queue up a list of sales calls, make them from inside your browser, log calls to your CRM automatically, and record calls with a single click.

Sales Automation

Use workflows to automate manual, time-consuming tasks: Rotate leads, create deals and tasks, and more.

Reporting

Out-of-the-box and customizable reports and dashboards allow you to share high-level business metrics with executives, or dig into more granular metrics for your sales team.

Predictive Lead Scoring

Prioritize your outreach based on a prospect’s likelihood to become a customer so you don’t waste time trying to qualify poor-fit leads.

Salesforce Integration

Bi-directional sync with Salesforce means a record of every email, meeting, call, and more is at your fingertips.

Start Using HubSpot's Sales Software Today

Reach more leads, book more meetings, and close more deals with less work.

Works with Gmail, G Suite, and Outlook or Office 365 for Windows.