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Free Shared Inbox for Customer Conversations

Connect all your messaging tools in one shared inbox to streamline personalized conversations with prospects and customers.

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  • Generate leads from messaging channels like Facebook Messenger

  • Connect contacts with the right people on your team

  • Get the full picture of all your contacts' interactions with your team

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Connect with prospects and customers from one inbox.

Buyers expect to easily interact with your company through various channels. But most businesses have siloed tools and teams, which leads to poor customer experiences.

With HubSpot's shared inbox, you'll get free tools to integrate communications from live chat, Facebook Messenger, chatbots, team email, and more. It's a universal inbox where sales, marketing, and customer service teams can view, manage, and reply to all conversations.



  1. Connect with users in real time.

    Your customers want to talk to you on the channels that work best for them. HubSpot's Conversations inbox picks up real-time messages sent via Facebook Messenger and your website’s live chat, so you can respond to them immediately via the conversations inbox, Slack, or the HubSpot mobile app.

  2. Use team emails for collaboration.

    Stop letting messages to your team email aliases slip through the cracks. Connect your shared email aliases to the conversations inbox to improve collaboration within your team.

    Set up rules so that every incoming email gets answered quickly. Route or assign emails to specific individuals, distribute them across teams, and apply filters to easily sort through conversations.

  3. Automate conversations with chatbots.

    Easily create chatbots to qualify leads, book meetings, provide answers to common customer support questions, and more — allowing your team to focus on the conversations that matter most.

    HubSpot’s chatbot builder is seamlessly integrated with the HubSpot Smart CRM, so that your bots can deliver relevant, personalized messages based on existing contact data.

Have questions? Give us a call and we'll walk you through it.

+1 857-829-5060

HubSpot’s conversations tools helped us transform our website into a dynamic and proactive representative of our company. It lets us go beyond merely delivering the right message, but to engage with the right person at the right time in the right way.

Doug Davidoff

Founder & CEO

Lift Enablement

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Frequently Asked Questions

HubSpot’s shared inbox is a solution designed to help sales and support teams capture, manage, and respond to customer and prospect inquiries from multiple sources in one place. Integrate your inbox with HubSpot, and once set up, the shared inbox consolidates live chat, WhatsApp, and Facebook Messenger conversations, customer emails, and more. In doing so, the tool gives every teammate the context they need to route the conversation to the appropriate stakeholder and craft a delightful reply without missing a beat.