Use live chat and Facebook Messenger to connect with prospects and customers in real time.
Today’s buyers want information, they want it now, and they want to talk on the channels that work best for them. Whether it’s Facebook Messenger or live chat, your prospects don’t need to send an email or pick up the phone. With live chat you can automatically connect visitors to the right people on your team by routing a customer inquiry to your services team, or passing a lead to the salesperson who owns that relationship.
Customize your chat widget to match the look and feel of your brand, and create targeted welcome messages for different web pages or segments of your audience.
Respond to chats via the Conversations inbox, Slack, or on the go with the HubSpot mobile app. Then make follow-up a breeze by taking notes, sending emails, making calls, scheduling follow-up tasks, creating support tickets, and more — right from your inbox.
Every conversation gets automatically saved and stored in your inbox and on the contact’s timeline so your team has complete context and a crystal clear view of every interaction.