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Mobile Inbox

​​Mobile inbox offers collaboration tools and efficiency-boosting features to help you stay in sync with your team and boost productivity on-the-go.

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  • This feature is available for free, with additional functionality in premium editions of Service Hub. See the pricing page for more information.

    • Extensive integration with the HubSpot CRM.
    • Collaboration tools: @mentions, comments, and email forwarding.
    • Efficiency tools: snippets and knowledge base articles, search & filter.
    • Agent collision and active visitor indicator.


  1. Provide excellent service anywhere, anytime.

    The future of work is flexible, and your team should be, too. Deliver excellent service from anywhere easily and instantly with mobile inbox.

    Access tickets and conversations and collaborate with your team, all via mobile. The mobile inbox offers collaboration tools and efficiency boosting features, all integrated with the HubSpot CRM, so your team can stay productive and in sync on the go. What’s more? The features you love from the shared inbox in HubSpot — like inserting snippets or a knowledge base article — are available on mobile too.


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  1. Access what you need, when you need it.

    Are you out of the office? Traveling from one place to another? You can still deliver excellent service. Access tickets and collaborate with your team instantly — even when you’re offline. Associate contacts with conversations, create tickets on an existing conversation, forward emails from the inbox, and edit contact and ticket properties. You can also search and filter previous conversations to get all the context you need.
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  2. Enjoy seamless asynchronous collaboration.

    Struggling to collaborate in a world of remote work? You can still remain aligned with your team. Keep everyone in the loop with @mentions, comments, and email forwarding. Be alerted if a fellow agent is viewing the same thread to avoid duplicative work.
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  3. Improve team productivity and efficiency.

    Long to-do list and short on time? No sweat. Insert snippets and knowledge base articles in replies on mobile to answer customer questions on the go. To keep your inbox clean, close or assign conversations without going into the conversation thread view. Mark messages as spam or block senders right from the app.
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Have questions? Give us a call and we'll walk you through it.

+1 857-829-5060
Anytime you have a more robust picture of a customer, your interactions with the customer are going to be better. HubSpot gives us that complete picture.

Frequently Asked Questions

  • Learn how to access mobile inbox, respond to an open conversation, add a comment for another team member, and reassign a conversation to another team member here.

  • HubSpot’s mobile inbox is part of Service Hub, and you can get started with it for free. If you’re looking for more advanced features to help automate and scale your support operations, HubSpot also provides additional functionality in premium editions of Service Hub.

  • Mobile inbox is included in our mobile app for iOS and Android and will be ready to use as soon as you install it on your device. Create a free account, and you’ll be ready to go.