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Team Email

Connect your team’s email addresses to a shared inbox to make collaboration effortless and efficient.

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  • Easily manage multiple email addresses in one shared inbox for team visibility

  • Improve team productivity with automatic email routing

  • Find the context you need for each contact with HubSpot’s Smart CRM

Organize all customer-facing conversations in one place.

Shared inboxes are great in theory, but they can lead to confusion in practice. When you have multiple people working with one customer or prospect, how can you be sure you’re not double-messaging them or failing to follow up completely?

With HubSpot’s shared inbox, you get team email that actually works. Track each interaction, seeing who has responded to emails. Route incoming messages to specific team members, and connect with your HubSpot Smart CRM for all the customer information you need to get the job done. 



  1. Access your team email in one convenient place.

    With HubSpot’s shared inbox, you can leave guesswork in the past with visibility into customer communications across team members. Everyone can view, manage, and reply to emails. You can also see each interaction, determine when someone’s replied to one of your previous conversations, and identify which messages still need follow-up.

  2. Seamlessly route customer communications to the right team members.

    Set up automatic routing to direct emails to specific team members. You can divide up the conversations evenly, or assign them to individuals. With notes, tags, and actions to choose from, you can ensure that each message gets to the right person. Plus filters help you sort through HubSpot’s inbox.

  3. Reply faster with templates.

    If you frequently receive similar questions and inquiries, your team may be wasting time rewriting canned email responses. With a shared inbox, your team can create and use customizable templates to reply quicker. Choose from existing responses, access frequently used documents, and create sequences so your team knows what comes next, every step of the way.

  4. Get all the information you need, pulled from your HubSpot Smart CRM.

    HubSpot’s shared inbox natively integrates with HubSpot's Smart CRM, giving you access to the data you need right within your inbox. Easily view contact information, previous orders, and other conversations across non-email platforms. Get the context and confidence to craft and send your next email with just a few clicks.

Have questions? Give us a call and we'll walk you through it.

+1 888-482-7768

Frequently Asked Questions

Get quick answers to common questions about HubSpot’s team email software.

HubSpot’s team email software allows marketing, sales, and service teams to collaborate efficiently by managing customer-facing conversations in a shared inbox. By consolidating all team emails in one inbox, team members can easily track the status of ongoing conversations, cover follow ups for colleagues who are out of office, and more.

HubSpot’s team email software streamlines your customer facing conversations with:

  • Templates that allow your team to customize canned responses and answer frequently asked questions in minutes.
  • Automation capabilities such as email sequences that involve setting up a series of emails to be sent based on customer interactions and other factors.
  • Built-in reporting that gives you full visibility into team performance, email open rates, and more. 

Shared inboxes eliminate silos and improve collaboration. 83% of users say HubSpot effectively unifies company data in one place (source). Everyone on your team is able to have full context and can seamlessly hand off conversations without losing information. Team email includes assignment, routing, and collaboration features that individual email lacks.

Team email shows real-time status of who's handling each conversation, with assignment features and conversation locks to prevent multiple team members from responding to the same customer inquiry. 

Teams experience rapid improvements, with 89% of customers seeing productivity increases (source). The intuitive interface requires minimal training for immediate adoption.

Yes, HubSpot's team email is fully integrated with HubSpot Smart CRM, providing instant access to contact history, deal information, and interaction timelines. This helps teams achieve more deals when combining email with other engagement tools.


For existing data or tech stacks you have, HubSpot offers 1,900+ tools and apps that can easily integrate into your workflows.