Easily connect your WhatsApp Business account to HubSpot to seamlessly communicate with your customers, track conversations, and build stronger relationships.
Manage all your WhatsApp messages from your shared inbox
Target customers with automated messages to keep them engaged and informed
View all WhatsApp conversations and get full visibility into how customers are interacting with your brand
Customers want to connect with brands the way they do with their friends and family: with ease and without friction.
With HubSpot’s WhatsApp integration, you can track all your customer conversations from one place, so your customer service and marketing teams never miss an incoming message.
Have questions? Give us a call and we'll walk you through it.
+1 857-829-5060[The WhatsApp integration] is ultra simple and efficient because our team doesn't have to learn a new chat tool or use their personal devices. With the same familiar shared inbox, you get to accommodate customers on their most accessible channel. Secret: the response time is unbeatable!
If you're ready, head over to the knowledge base to set up the WhatsApp integration.
Give your agents the context they need to give customers the omni-channel customer service experience they deserve.
Personalize and send WhatsApp message templates to WhatsApp users who engage with your brand.
To use this feature, you need Professional or Enterprise versions of Marketing Hub or Service Hub, as well as a WhatsApp business account and phone number.
All WhatsApp messages and conversations are secure and between the business and the customer. This means that messages and conversations are secure and between only the business and the customer.
The official stance of WhatsApp is: “Businesses are required to obtain opt-in before sending proactive business-initiated messages to customers. Businesses can obtain opt-in in a multitude of ways, both on and off WhatsApp. Ultimately, we want to help people receive useful, expected information from businesses they want to hear from.”
HubSpot will record customer opt-ins in your contact subscription preferences, and check opt-in status before sending outbound messages.
Popular features of HubSpot's WhatsApp integration include:
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