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Team Email

Connect your team email addresses to a universal inbox that makes collaboration easy, effortless, and more efficient.

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Answer shared emails more quickly and efficiently.

Hook up your shared email aliases to a universal inbox in minutes to make teamwork a breeze.

Get started free

Start using team email for free in HubSpot CRM. No integrations required.

Team Email Management Made Easy

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    Stop letting emails to your team slip through the cracks.

    A shared email address can be tough to manage. Who should reply? Did someone already follow up? What’s the best response?

    Connect your shared email addresses to HubSpot’s conversations inbox, a universal inbox that gives sales, marketing, and customer service teams one place to view, manage, and reply to all conversations.

    Your teams will have complete transparency into every email interaction and never have to guess whether someone has followed up or how they responded — and your prospects and customers will get the attention they deserve.

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    Answer emails quickly and efficiently with routing rules and productivity tools.

    Set up routing rules so every incoming email gets answered by the most relevant person on your team.

    Route and assign emails to specific individuals, or distribute them evenly across teams — either manually or automatically. Add notes, tags, or actions to incoming conversations for a seamless follow-up, and apply filters to easily sort through relevant emails in your inbox.

    And with HubSpot’s free productivity tools like templates, canned responses, sequences, documents, and more automatically integrated with your inbox, you’ll draft your email in half the time — and give email recipients the answers they need more quickly.

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    Get the context you need to craft the perfect response — all in one place.

    With HubSpot, you’ll always have the full context you need to move the conversation forward.

    Because team email is integrated with HubSpot’s free CRM right out of the box, your team can deliver more personalized email messages based on information you already know about a contact.

    When you’re ready to reply, the contact information and insights available in the sidebar of your inbox will give you all the context you need to craft the perfect response — right in the same place you’re drafting your email.

The Free CRM That Goes Far Beyond Contact Management

Contact & Lead Management

Add company and contact records, log sales activities automatically, and easily keep records up to date. See every interaction you've had with contacts, and use this data to build campaigns that close more deals.

Pipeline Management

Add deals to your CRM with a single click, assign tasks to push deals forward, and track progress in your dashboards.

Contact & Company Insights

Get insights your sales team will actually use by automatically pulling company details from our database of over 20 million businesses.

Email Tracking

Know the second a lead opens an email, clicks a link, or downloads an attachment — then send a perfectly timed follow-up.

Email Templates & Documents

Turn your most effective and repetitive sales emails into templates, and build a library of documents that you can access inside your inbox and share with your entire team.

Gmail & Outlook Integration

Out-of-the-box integration with Gmail, G Suite, and Outlook or Office 365 for Windows. Access email templates, contact and company info, and more right inside your inbox.

Facebook & Instagram Lead Ads

Create lead ads for Facebook or Instagram that automatically capture contact information and sync with your HubSpot account.


Build mobile-optimized forms, pop-ups, banners, and slide-ins to convert visitors into leads, and add them to any web page.

Contact Activity

See detailed interactions between a contact and your website in a single place, including page views, form submissions, sales activity, and more.

Conversations Inbox

A universal inbox that gives your sales, marketing, and customer service teams one place to view, manage, and reply to all conversations from live chat, bots, or team email aliases.

Meeting Scheduling

Create a scheduling link that you can share with prospects, giving them the power to book time on your sales team’s calendar.

Live Chat & Bots

Connect with website visitors in real time to convert new leads, close more deals, and provide better support to your customers. Use bots to automate and scale your live chat conversations.

Frequently Asked Questions

  • Team email is a shared email alias that multiple members of a single team or company can use together. If, for instance, you’re a member of a support, customer success, or sales team, having a shared alias for everyone to access could be helpful. Team email allows everyone to get a bird’s eye view into the inbox. Instead of everyone using their own siloed email addresses to respond to conversations, HubSpot’s shared inbox allows everyone to have their alias and respond individually.

    Sharing the responsibility of a group email means that everyone will understand who is responding to what conversation and ensure that all customers get a response quickly and efficiently. Your team members will have additional context for what is happening in the inbox, and your customers will be happy about the speed. Additionally, using HubSpot’s shared inbox you’ll be able to take advantage of direct integration to HubSpot’s CRM tools—so all of your customer contact records will be right at your fingertips.

  • Popular HubSpot team email features include:

    • One inbox for all of your customer-facing teams to use together for a centralized source of truth
    • Automatically tag or escalate tickets
    • Assign conversations to the right team members quickly
    • Built-in analytics to better understand team performance
    • In-line context with customer records available right alongside your conversations
  • HubSpot’s team email is part of Service Hub, and you can get started with it for free. If you’re looking for more advanced features to help automate and scale your service operations, HubSpot also offers premium features with its Starter, Professional, and Enterprise editions of Service Hub.

  • Team email is super quick to set up. Simply add your users, set their roles, designate an email alias for your team, and you’re in business. More advanced functionality like setting up tagging and saved replies will take longer, but your teams can access your team email and start responding to tickets within minutes.

Stop letting team emails slip through the cracks.

Hook up your shared email aliases to a universal inbox in minutes to make teamwork a breeze.

Start using team email for free in HubSpot's Smart CRM. No integrations required.